Return Policy
We get it — sometimes things don’t work out. If your item isn’t quite right, you can return it for store credit within 14 days of delivery.
Return Eligibility
• Returns must be requested within 14 days of receiving your order
• Items must be unworn, unwashed and in original condition
• Items marked as Final Sale are not eligible for return
• Swimwear, bodysuits, and custom items are final sale and cannot be returned
How to Submit a Return
Email us with your order number and the item(s) you'd like to return.
We’ll provide return instructions and a return shipping address. Please note, returns are to be shipped to our home headquarters in Vancouver, BC Canada.
Customers are responsible for the cost of return shipping. Please use a trackable shipping method when sending your package to ensure it arrives safely. We are not responsible for lost or damaged return shipments.
Shipping fees from the original order are non-refundable.
Once we receive and inspect your return, store credit will be issued within 2 to 5 business days.
We reserve the right to reject any returns that show signs of wear, damage, washing, deodorant marks, makeup stains, pet hair or strong odors.
If a returned item does not meet these requirements, it will be sent back to the customer at their expense and no store credit will be issued.
Store Credit Details
Store credit will be issued via a digital gift card and never expires. Credit can be used toward any item in our shop and has to be applied at the time of purchase.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos of the issue. Once confirmed, we will gladly send you a replacement item at no additional cost.
We are only able to accept returns that meet the conditions outlined in our return policy and are submitted within the 14-day return window.
Returns requested or received outside of this timeframe or that do not meet our return requirements, will not be accepted.
By making a purchase from Segrasoul, you acknowledge and agree to all terms outlined in our return policy.