Frequently Asked Questions
Q: Can I cancel my order after it’s been placed?
A: We’re unable to cancel orders once they’ve been submitted. Please review your order carefully before completing your purchase.
Q: Can I make changes to my order after placing it?
A: Unfortunately, we cannot make changes to orders once they are placed. This includes changes to size, color or item selection. If you entered the incorrect shipping address, please contact us immediately after placing the order.
Q: Do you accept returns?
A: Yes, we accept returns for store credit only within 14 days of delivery. Items must be in their original, unworn, unwashed condition with all tags attached. See our full return policy details here.
Q: Do you offer exchanges?
A: We do not offer exchanges at this time. If you need a different item, you’re welcome to return the original (if eligible) for store credit and place a new order. Please be sure to check the size charts as each style has its own unique fit! You might be one size in a tee and another in a different piece.
Q: The color looks slightly different in person — why?
A: We do our best to display product colors and details as accurately as possible. Please note that digital images of our products are for illustrative purposes only. While we make effort to ensure accurate color, texture, and detail in our photos and mockups, the appearance of items may vary due to lighting, photography, or differences in screen settings. As a result, the final physical product may look slightly different than it appears online. These variations are not considered defects and do not qualify for return.
Q: What should I do if I receive a damaged or incorrect item?
A: Please contact us within 48 hours of delivery with your order number and a photo of the issue. After confirmation, we’ll send a replacement at no additional cost.
Q: How long will it take to receive my order?
A: Processing times vary depending on the manufacturer, but most orders ship out within 3 to 10 business days. Please see our full shipping details here.
Q: Why did my order arrive in multiple packages?
A: Some items ship from different fulfillment partners and may arrive separately. You will receive tracking information for each package.
Q: Do you ship internationally?
A: Yes, we offer international shipping to many countries. However, we are unable to ship to certain locations due to carrier or customs restrictions. If we cannot fulfill your order, you will be notified.
Q: How are shipping costs calculated?
A: Shipping rates are based on your location, order weight, and shipping method. You can view accurate shipping rates at checkout after adding items to your cart.
Q: Can I checkout my order in my home currency?
A: Yes! You can confirm or change your currency by scrolling to the footer of the website and using the currency/country selector. To help avoid bank conversion fees, we recommend selecting your home currency and country before placing your order. Please note: currency exchange rates may fluctuate slightly as they are based on the most up-to-date daily conversion rates.
Q: Where do you source the blank clothing from?
A: We carefully select our blank apparel from trusted manufacturers. Depending on the style, we work with a mix of suppliers — most are based in the United States while a few others are internationally based (China, Latvia& Spain). We’re always intentional about choosing pieces that align with our brand values: comfort, style, and responsibility and suppliers who provide high-quality blanks that serve as the perfect canvas for our original designs.
Q: Can the garments go in the washing machine?
A: Yes! All of our items are made to be worn and washed. In general, we recommend turning garments inside out, washing in cold water on a gentle cycle and air drying to keep colors and prints looking their best. Skip the bleach and high heat — your clothes will thank you.
Q: I have a different question, how can I get in touch?
A: You can reach us by using the contact form on our website or by clicking the chat box in the bottom right corner of the screen. We’ll do our best to get back to you within 1 to 2 business days.